Privacy Policy

Last updated: September 2026

Retro Modern Homes respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Retro Modern Homes collects, uses, stores, protects and manages personal information when you visit our website, submit an enquiry, register your interest in a property or development, or otherwise communicate with us.

We handle personal information in accordance with applicable New Zealand privacy laws, including the Privacy Act 2020.

1. Who We Are

The website is operated by:

Retro Modern Homes Co Limited
Company Number: 9391403
NZBN: 9429053317537
Email: sales@retromodernhomes.com
Phone: 020 481 1000
Address: 71 Griggs Road, East Tamaki Heights, Auckland 2016, New Zealand

Retro Modern Homes is responsible for the personal information that we collect and hold in connection with our website and business activities.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

  • your name;
  • email address;
  • telephone number;
  • residential or postal address;
  • property preferences;
  • information about the development or property you are interested in;
  • information submitted through an enquiry or registration form;
  • communications between you and Retro Modern Homes;
  • information provided when requesting further information about a property;
  • website usage information, such as pages visited and interactions with our website;
  • information relating to appointments, viewings or expressions of interest; and
  • other information reasonably necessary to respond to your enquiry, provide our services or operate our business.

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Information

We may collect personal information:

  • directly from you when you complete a website form;
  • when you contact us by email or telephone;
  • when you register your interest in a property or development;
  • when you request information about a property;
  • when you arrange or attend a viewing or appointment;
  • when you communicate with us through social media or other digital channels;
  • automatically through website technologies such as cookies and analytics tools; or
  • from another source where permitted by law.

Where we collect personal information from another source, we will handle that information in accordance with applicable privacy requirements.

4. Why We Collect and Use Your Information

We may collect, use and retain your personal information for purposes including:

  • responding to your enquiries;
  • providing information about our properties and developments;
  • arranging property viewings or appointments;
  • managing registrations and expressions of interest;
  • communicating with you about a property or development you have expressed interest in;
  • providing requested documents, plans or other information;
  • managing our business relationship with you;
  • understanding interest in our properties and developments;
  • improving our website and customer experience;
  • administering and protecting our website;
  • maintaining business, enquiry and transaction records;
  • managing communications and marketing where permitted;
  • complying with legal and regulatory obligations; and
  • carrying out other purposes that are directly related to the purpose for which the information was collected.

We will not use personal information for purposes that are inconsistent with the purpose for which it was collected unless permitted or required by law.

5. Marketing Communications

Where you have provided consent, or where otherwise permitted by applicable law, we may contact you with information relating to:

  • new property developments;
  • upcoming property releases;
  • available homes;
  • development updates;
  • property viewing opportunities;
  • events; and
  • other Retro Modern Homes property-related information.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us at sales@retromodernhomes.com.

We will comply with applicable New Zealand requirements relating to commercial electronic messages.

6. Who We May Share Your Information With

We may disclose or share personal information where reasonably necessary for the purposes described in this Privacy Policy or where otherwise permitted or required by law.

Depending on the circumstances, this may include sharing information with:

  • our employees and contractors;
  • property sales agents;
  • website and technology providers;
  • customer relationship management providers;
  • email and SMS communication providers;
  • professional advisers;
  • lawyers, accountants and other professional service providers;
  • architects, designers, consultants and other project professionals where relevant;
  • service providers assisting us with our website or business operations; and
  • government agencies, regulatory authorities or other parties where required or permitted by law.

We do not sell your personal information.

Where we engage a third-party service provider to process personal information on our behalf, we expect that provider to handle the information appropriately and in accordance with applicable privacy requirements.

7. Overseas Service Providers and Disclosure

Some of the technology, software or service providers we use may store or process personal information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure that the disclosure complies with the applicable requirements of the Privacy Act 2020, including the requirements relating to overseas disclosure.

New Zealand's Privacy Act contains specific requirements for certain disclosures of personal information outside New Zealand. Privacy Commissioner

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • help the website function properly;
  • remember preferences;
  • understand how visitors use our website;
  • measure website performance;
  • improve our website and user experience; and
  • support marketing and advertising activities where applicable.

We may use third-party services such as website analytics, advertising, social media and technology platforms.

These third-party services may collect information about your interaction with our website in accordance with their own privacy policies and terms.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality or performance of parts of the website.

9. Keeping Your Information Secure

We take reasonable steps to protect personal information from:

  • loss;
  • misuse;
  • unauthorised access;
  • unauthorised disclosure;
  • alteration; and
  • destruction.

We use reasonable administrative, technical and organisational measures appropriate to the nature of the information we hold.

However, no electronic system, website or method of transmission over the internet can be guaranteed to be completely secure.

If we become aware of a privacy breach that is notifiable under the Privacy Act 2020, we will take appropriate steps to contain, assess and respond to the breach and make any notifications required by law. The Privacy Act requires notification of a breach where it has caused, or is likely to cause, serious harm, subject to applicable exceptions. Privacy Commissioner

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by law.

The length of time we retain information may depend on:

  • the nature of the information;
  • the purpose for which it was collected;
  • whether you have an ongoing relationship with us;
  • our legal and regulatory obligations; and
  • legitimate business record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or otherwise dispose of it.

11. Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe that it is inaccurate, incomplete or out of date.

To make an access or correction request, please contact our Privacy Officer using the details below:

Privacy Officer
Retro Modern Homes Co Limited
Email: sales@retromodernhomes.com
Phone: 020 481 1000

We may need to verify your identity before processing your request.

We will respond to requests in accordance with our obligations under the Privacy Act 2020. Under New Zealand privacy law, organisations generally need to respond to correction requests within 20 working days, subject to applicable extensions and circumstances. Privacy Commissioner

12. Privacy Officer

Retro Modern Homes has a Privacy Officer responsible for overseeing privacy matters, helping ensure compliance with applicable privacy requirements and dealing with requests relating to access to or correction of personal information.

Privacy Officer
Retro Modern Homes Co Limited
Email: sales@retromodernhomes.com
Phone: 020 481 1000

The Privacy Act 2020 requires organisations to have at least one person fulfilling the role of Privacy Officer. Privacy Commissioner

13. Privacy Concerns and Complaints

If you have a concern about how we have collected, used, disclosed, stored or otherwise handled your personal information, please contact our Privacy Officer in the first instance.

We will consider your concern and respond in accordance with our obligations under applicable New Zealand privacy law.

Privacy Officer
Retro Modern Homes Co Limited
Email: sales@retromodernhomes.com
Phone: 020 481 1000

If you are not satisfied with our response, or you believe your privacy rights have not been appropriately addressed, you may contact the Office of the Privacy Commissioner for information about your rights and available complaint processes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;
  • our website;
  • our technology and service providers;
  • how we collect or use personal information; or
  • applicable legal and regulatory requirements.

When we update this Privacy Policy, the revised version will be published on this website with an updated "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or wish to make a privacy request, please contact us.

Retro Modern Homes Co Limited
Company Number: 9391403
NZBN: 9429053317537
Privacy Officer: Privacy Officer
Email: sales@retromodernhomes.com
Phone: 020 481 1000
Address: 71 Griggs Road, East Tamaki Heights, Auckland 2016, New Zealand

We will do our best to address your privacy enquiry promptly and in accordance with applicable New Zealand privacy requirements.